Clear Support When a Mechanical Issue Occurs
Legacy Truck Warranties are supported by established claims administration processes designed to help warranty holders and repair facilities determine whether a reported failure may qualify for coverage.
Call before any repair work starts
When a truck experiences a mechanical problem, timely communication and proper claim procedures are essential.
All claims are reviewed according to the terms and conditions of the warranty contract. The warranty holder or repair facility must contact the claims administrator before completing repairs.
Do not authorize repairs, replacement components, teardown, or extensive diagnostic work until authorization has been provided. Work completed without prior authorization may not be covered.
- Report first
- Before any repairs
- Authorization
- Required for coverage
- Qualified shops
- Commercial repair facilities
- Documented
- Every claim decision
What to have ready when you call
Having this information on hand helps the administrator review the failure quickly. Additional detail may be requested during the review.
- Warranty contract information
- Vehicle identification number
- Current mileage or engine hours
- Description of the issue
- Date the issue occurred
- Repair facility contact information
- Diagnostic findings
- Maintenance records
- Estimated repair costs
- Supporting photographs or documents
The claims process
Report the Mechanical Issue
Contact the claims administrator as soon as a potential covered failure is identified.
Deliver to a Qualified Repair Facility
The vehicle may need to be inspected or diagnosed by an approved or qualified commercial repair facility.
Submit Diagnostic Information
The repair facility provides diagnostic findings, failure details, labour estimate, and parts information.
Coverage Review
The administrator reviews the failure against the contract, vehicle history, maintenance requirements, exclusions, and limits.
Authorization Decision
If approved, the repair facility receives authorization outlining the covered work and approved amount.
Repair and Payment
Authorized repairs are completed, documentation is submitted, and payment is processed under the contract terms.
Records protect the claim
Truck owners should retain complete maintenance records throughout the warranty term. Clear documentation can prevent delays during a claim review.
- Service invoices
- Oil change records
- Inspection reports
- Parts receipts
- Fluid service records
- Preventive maintenance reports
- Engine or diagnostic reports
- Repair orders
What may affect claim eligibility
A claim may be affected by factors including:
- The failed component is not listed as covered
- The failure existed before coverage began
- Repairs were completed without authorization
- Required maintenance was not performed
- Maintenance records are unavailable
- The vehicle was used outside permitted applications
- Operation continued after a warning indication
- Misuse, neglect, accident, contamination, or modification
- The claim exceeds applicable contract limits
- The warranty has expired or been cancelled
Support for repair facilities
Legacy claims support personnel work with qualified repair facilities to gather required information, review diagnostics, confirm authorization, and process approved claims.
Repair facilities should contact the claims administrator before beginning work and should reference the applicable warranty contract throughout the process.
Emergency and after-hours repairs
Take reasonable steps to prevent further damage and secure the vehicle. Do not proceed with major repairs unless emergency procedures are permitted under the contract, and retain all invoices and reports.
Support for warranty holders and partners
Legacy Truck Warranty provides support for questions related to warranty administration, contracts, and program access.
Warranty Records
Contract status, documentation, and vehicle information on file.
Claims Guidance
Claim procedures, required information, and authorization questions.
Maintenance Requirements
What must be maintained and documented to keep coverage in good standing.
Partner Administration
Dealer and lender administration, platform access, and program documentation.
Need assistance?
Our team can help direct you to the appropriate warranty, claims, or administrative support channel.
Protect the truck that protects your business.
Unexpected repairs can affect more than a balance sheet. Contact your Legacy Authorized Commercial Finance Professional about coverage for eligible Class 5 to 8 commercial trucks.